2023 is now here, full of uncertainties in the global economy, and with a rich array of opportunities for financial services to solve problems through better risk management and lending.
As we promised in our year-end blog post, we will now close the evaluation of the year we just had by looking at some of Loxon’s plans for the year ahead. In 2023, Loxon is doubling down in four critical areas: internationalization, the cloud, customer-centricity, and innovation.
Internationalization
While localization is crucial to tailoring risk management and lending solutions to local regulations and customer needs, global best practices can provide fundamental building blocks that enable international banks to leapfrog local competitors.
Besides there being a need for local responsiveness and access to global expertise, consideration of geopolitical risks also influences banks’ decisions when it comes to building their solution ecosystem. Growing geopolitical uncertainties emerged in 2022 as a major risk factor – ranked by one leading survey as second as a threat only when compared to the risk of cyberattacks.
Accelerated strategic internationalization is a crucial part of Loxon’s newly accepted strategy. The objective is strongly supported by the long-term IT strategy. The company’s no-code environment and its business solutions’ flexible configurability ensure local responsiveness, while the standard composable building blocks leverage global best practices.
The tense international situation and the new labor market conditions made Loxon even more determined to continue building a truly international financial technology company with minimized exposure to individual regional and local risk factors, plus an engaging hybrid work environment for an internationally more distributed workforce. Loxon now serves clients in more than 25 countries from six regional offices, with more in the pipeline.
The cloud
Transforming legacy IT systems has been high on banks’ innovation agenda for several years. Although it is not an issue from one day to the next, banks struggle to digitize their existing business and at the same time bring digital-first solutions and products to market. SaaS models, besides many others, can provide the benefits of continuous innovation, minimized lock-in, no need for capital expenditure, and no need for maintenance.
In 2022 banks’ adoption of cloud solutions further accelerated. Increasing investments in Cloud platforms, and API-driven systems were within the top priorities of CIOs’ and technology executives’ agenda. In line with these digital trends, Loxon’s new technology platform successfully launched last year, with its first SaaS proposition, a composable debt collection system.
Staying focused on our early adopters and ensuring the scalability of our SaaS product line in 2023 is our highest priority. Based on clients’ feedback the solution will continuously be improved, while delivery capacity is being ramped up through Loxon’s partners. Efficiency, innovation, and excellent customer support led to Loxon being recognized as a category leader in customer satisfaction, which the company is making every effort to further reinforce as more financial institutions are served with the expanding SaaS product line.
Customer-centricity
The importance of customer-centricity is difficult to overstate. It is increasingly ingrained into the DNA of innovative financial services. Customer focus is the business model component that is expected to evolve the most dramatically over the coming few years.
In 2022, the post-Covid-19 collection landscape shifted with even more momentum in this direction. Tailoring treatments to specific financial vulnerabilities, affordability assessments, and the need for early financial hardship detection became intensely important to our clients.
Banks today are striving to focus on the end-user experience and financial wellbeing outcomes for customers. This journey is far from over, and Loxon is a frontrunner when it comes to providing risk management and lending solutions that – as the company’s vision says – “make finances easy for everyone”.
Innovation
Market changes have accelerated again in 2022. Today, AI is expected to be deployable anywhere, no-code is no longer a buzzword but rather an indispensable component of a future-proof tech stack, and back-office automatization goes hand-in-hand with customer experience improvements.
According to McKinsey’s Global Banking Annual Review, in 2022 the already established divergence between digital leaders and traditional banks has continued. This has also been reflected in the persistently high valuation gap.
Keeping up with the pace of changing customer needs and regulations has represented a high bar for many players in the industry. Loxon, with its strategic commitment to build the next-generation of credit risk solutions on a cloud native and no-code integrated platform, is positioned to help its clients to gain early momentum in innovation.
With continuous market research, internal R&D and external industry analyst partnership Loxon further reinforced its dynamic capabilities in 2022 and is set to continue to do so in 2023. In this way, Loxon’s clients will be helped to maintain their innovative edge amid unprecedented uncertainties.
Change before the competition
We live in uncertain times. But we certainly expect change to become faster for banking in 2023.
When turmoil hits the world, modern risk management and debt collection technology plays a key role in banks’ endeavour to become customer-focused digital leaders.
Contact Loxon to know more about how to transform your business solutions in 2023.
We wish a Happy New Year and stable finances for all financial service providers and their customers!